Terms and FAQs

New Brick and Mortar Retailer with Tiny and Snail?

We’re so glad you’re here! Our goal is to build and maintain excellent relationships with our wonderful retailers. We now conduct wholesale entirely through our website. We're also happy to set up a Zoom appointment with you to learn more about you and your shop and show you products that might be a good fit!

New International Retailer? 

We love our international shops and are thrilled you'd like to carry our products! 

We are currently trying to figure out how to ship internationally (which we hope to have set up fairly soon). Please email us (hello@tinyandsnail.com) and we will let you know when we're ready.


We're also happy to set up a Zoom appointment with you to learn more about you and your shop and show you products that might be a good fit! *Please note: If you are in the UK we aren't able to conduct wholesale at this time since the new Brexit requirements make things tricky on our end. Sorry! :/  

New Online Retailer? 

Welcome! We’re excited that you’re considering Tiny and Snail products for your shop! Online retailers carrying Tiny and Snail products are required to include the Tiny and Snail name in the product title or in the product description. Once you are approved as an online retailer, you may only sell on the URL that is submitted and approved through your wholesale application. Accounts may not utilize national/global selling platforms, including but not limited to Amazon.com, Ebay.com, ETSY, JET, Shoptique, etc.  Failure to comply will result in your wholesale status being revoked.   

Sales Tax:

Currently we charge sales tax to Wisconsin, South Dakota, and Kansas. If your shop is located in any of those states, please email us (hello@tinyandsnail.com) with your Resale Certificate/Exemption Certificate and we will mark your account as tax exempt. We must have your certificate on file in order to waive the sales tax charge on your wholesale orders. If you are located in a state besides WI, SD, or KS, we will reach out to you asking for a resale certificate if we approach thresholds where we need to start charging sales tax.

Prices: 

Our opening order minimum is $150 USD and minimum reorders are $100 USD.  Prices listed on our wholesale site are subject to change without notice. Freight costs are the responsibility of the customer. 

Shipping:

We ship everything USPS First Class Mail or Priority USPS. Particularly large orders will ship UPS. As you place your order, the shipping rates will be determined and then added on to your total. If the shipping cost exceeds $25, we will invoice you separately before shipping.

*International retailers: a base shipping amount will be applied at the time of your order, but please look for an additional invoice via email as our website only calculates for domestic shipping. Once we package your order, we will send an invoice for the remaining amount and ship upon payment. Thank you!

DOMESTIC SHIPPING TABLE RATE:

$0-$299.99: $14.95

$300-$500: $17.95

$500+: $25.00 Varies depending on total weight and dimensions of package(s). If shipping exceeds $25, we will invoice you separately before shipping. Varies depending on total weight and dimensions of package(s).

Payment:

All wholesale payments are processed through our website. We accept payment by credit card, using a secure payment processing system. 

 

Shipping Timelines: 

We want to get your delightful items to you as quickly as possible! Please allow 5 days between placing your order and receiving notification of shipment. 

 

Packaging:

Wholesale orders are packaged in as few boxes as possible. All prints come wrapped in cello sleeves. Greeting card sets and packs come in a cello sleeve with a delightful sticker describing the name of the pack. Single cards come in a clear cello sleeve. (If you do not require/want your cards to come in a cello sleeve, please let us know in the note section of your order – we’re happy to leave them out to help the environment!)   

All Tiny and Snail products must be sold in their original packaging. Boxed sets and packs may not be broken up and sold as individual cards. If you have any questions regarding the way our items are packaged, please email grace@tinyandsnail.com. 

 

Damages and Return Policy:

We make every effort to give you our best products and service and hope that you will be completely satisfied with your order. We know, however, that life isn’t perfect and occasionally things go wrong. If an item is faulty or damaged in transit, please let us know by email grace@tinyandsnail.com within 48 hours of delivery. Please also include photos of the damaged item(s). Where a return has been agreed with us and the item cannot be replaced, the original cost will be either refunded or credited to your account at our discretion.

Acceptance of terms and conditions:

Placement of order will confirm acceptance of the above terms and conditions.