FAQs & Terms

Most products are ready to ship. If you order a product that is ready to ship, your order will ship within 1-3 business days of purchase via USPS First Class Mail or USPS Priority Mail

We ship via USPS First Class Mail or USPS Priority Mail within 1-3 business days of purchase.  We ship from Florida and New York (depending on where Grace is living at that particular time of year!) so at times it can take 6 or more business days for orders to reach the West Coast via USPS First Class Mail. Packages sent via Priority Mail usually arrive within 3 business days. The postal service doesn’t guarantee that time frame so we aren’t able to either, sadly.

Cards and envelopes are shipped in rigid kraft mailer, ensuring that your order stays safe during transit. Shipping includes tracking number which we will send to you in an email. Custom orders will take 3-5 weeks as we put in all the creative love and talent we can possibly muster! (If you’re desperate for a custom order to be completed sooner, email us at hello@tinyandsnail.com and we can potentially work out a rush fee.)

Instant Downloads will be ready for download immediately.

Custom orders are an animal of their own, and we will work with you to design and print your custom orders. This process will take between 3 and 5 weeks.

We ship everything USPS First Class Mail or Priority USPS. We love the Post Office!

The post office generates a tracking number which we will email to you. The USPS isn’t required to scan the tracking number at each destination so this information may not be certain when you check – but it will definitely let you know when the package has left our hands and when it has arrived at your doorstep!

You’d better believe it! We’ve done some swanky and fun wedding invitations, save the dates, and personal stationery sets. We’re also accepting requests for birth announcements and 100th birthday parties (or anything in between). We are able to do a limited number of custom orders in 2017. If you’d like to grab a slot, please contact us via email at: hello@tinyandsnail.com. You can see more details about our custom work here. We love working closely with our custom clients and communicate frequently to ensure a one-of-a-kind design that makes your announcement exciting and one that recipients will ooh and ahh over. Let’s team up!

Contact us.

You can get a discount code by signing up here.

We process orders through PayPal, which helps us keep your information secure. You can either use PayPal to pay, or they accept credit card (Visa, MasterCard, American Express, and Discover).

Because we are based in Fishers Island, NY; Miami, FL; and Rapid City, SD, we must charge sales tax for the respective counties/cities and states. All other states are off the hook and we are not obligated to charge you sales tax!

Making sure your information is safe and secure is of the utmost importance to us. We will never share or sell your information to any third-party and promise to only use it internally to contact you about your order. Our transactions are processed through PayPal which is secured to the highest degree to ensure your personal information (especially your name, address, and credit card number) stays out of the wrong hands and cannot be read or intercepted as it travels to our payment processing system.

You’ll see a section titled “Coupon Code” during checkout where you may type a promo code. If you’re new to us, sign up for our email newsletter and you’ll get a bright and shiny 20% off promo code in your inbox!

Certain products you receive might vary slightly from the product picture due to the nature of your product(s) having handmade elements. For example, if a card or print has gold foil accents added by hand, each piece comes out slightly differently – which is something we cherish since it adds to the uniqueness and specialness of the piece!

We print exclusively in the U.S.A. So we can all feel good about supporting American jobs.

We’ve tried to represent the colors as accurately as possible in our photos – some computer screens may show a slight variation, though, so please be aware of that. (Colors are our jam, though. We only do nice combinations, we promise.)

Custom orders have a processing time of 3-5 weeks since they are absolutely unique to you. Smaller custom jobs may come to you sooner – we’ll certainly let you know if that’s the case since we love to get things into your hands as quickly as possible! If you are super time-crunched, contact us – there is a possibility we can add a rush fee and prioritize your order.

For more specifics on particular custom items, please visit the individual custom product descriptions.

Or contact us, and let’s discuss a rushed timeline for your projects!

Oh how we wish we could lower shipping costs with the snap of our fingers! When we learn that magic trick we’ll let you know. In the meantime, please rest assured that we do our best to apply fair shipping costs to each order. Shipping costs are calculated automatically during checkout.

We offer free shipping for domestic orders over $75!

Absolutely! We happily support and love our international customers. We ship all International products through USPS. It is difficult to predict exactly when you will receive your order since customs can sometimes hold packages without too much of a rhyme or reason.

Please note that Tiny and Snail is not responsible for duty or brokerage fees for international shipping. These charges come from your country during importation of your package though we can’t be certain of whether those will be levied and/or what they might be.

We want you to be super happy with your order. If something seems amiss, we accept returns of unused and unopened merchandise within 15 days of delivery. Please email us (hello@tinyandsnail.com) and simply state you’d like to make a return – then send it back to our address (we’ll communicate this to you in the email response since our office moves depending on the time of year!). Once we receive the returned item(s) the charges will be credited to your original method of payment excluding shipping costs, which are non-refundable.

Used and/or opened merchandise is non-returnable. Personalized and/or customized goods are exempt from being returned unless the product arrives defective. Gift cards are also non-returnable.

We want you to be thrilled with your purchase. Please contact us if you have any questions or concerns and we’ll be happy to help you.

We process refunds for the cost of your order, minus shipping costs, within 1-3 days of receiving your returned merchandise. Please note that refunds can take up to 10 business days to show up on your account depending on the payment provider. If you haven’t received a refund yet, first check your bank account again. If it hasn’t appeared, please contact your credit card company as it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@tinyandsnail.com.

To return your product, please email us at hello@tinyandsnail.com. From there, we can tell you the appropriate address to mail your items (our office moves throughout the year since we’re rather nomadic). You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive an exchange for any of your items, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, however we will be sure to send you an email once it has reached us.

We’d love to answer your question! Contact us here  and we’ll get back to you.