We ship via USPS First Class Mail or USPS Priority Mail within 1-3 business days of purchase. We ship from Florida and New York (depending on where Grace is living at that particular time of year!) so at times it can take 6 or more business days for orders to reach the West Coast via USPS First Class Mail. Packages sent via Priority Mail usually arrive within 3 business days. The postal service doesn’t guarantee that time frame so we aren’t able to either, sadly.
Cards and envelopes are shipped in rigid kraft mailer, ensuring that your order stays safe during transit. Shipping includes tracking number which we will send to you in an email. Custom orders will take 3-5 weeks as we put in all the creative love and talent we can possibly muster! (If you’re desperate for a custom order to be completed sooner, email us at email@example.com and we can potentially work out a rush fee.)
Instant Downloads will be ready for download immediately.
Custom orders are an animal of their own, and we will work with you to design and print your custom orders. This process will take between 3 and 5 weeks.
The post office generates a tracking number which we will email to you. The USPS isn’t required to scan the tracking number at each destination so this information may not be certain when you check – but it will definitely let you know when the package has left our hands and when it has arrived at your doorstep!
You’d better believe it! We’ve done some swanky and fun wedding invitations, save the dates, and personal stationery sets. We’re also accepting requests for birth announcements and 100th birthday parties (or anything in between). We are able to do a limited number of custom orders in 2017. If you’d like to grab a slot, please contact us via email at: firstname.lastname@example.org. You can see more details about our custom work here. We love working closely with our custom clients and communicate frequently to ensure a one-of-a-kind design that makes your announcement exciting and one that recipients will ooh and ahh over. Let’s team up!
Custom orders have a processing time of 3-5 weeks since they are absolutely unique to you. Smaller custom jobs may come to you sooner – we’ll certainly let you know if that’s the case since we love to get things into your hands as quickly as possible! If you are super time-crunched, contact us – there is a possibility we can add a rush fee and prioritize your order.
For more specifics on particular custom items, please visit the individual custom product descriptions.
Or contact us, and let’s discuss a rushed timeline for your projects!
Oh how we wish we could lower shipping costs with the snap of our fingers! When we learn that magic trick we’ll let you know. In the meantime, please rest assured that we do our best to apply fair shipping costs to each order. Shipping costs are calculated automatically during checkout.
We offer free shipping for domestic orders over $75!
Absolutely! We happily support and love our international customers. We ship all International products through USPS. It is difficult to predict exactly when you will receive your order since customs can sometimes hold packages without too much of a rhyme or reason.
Please note that Tiny and Snail is not responsible for duty or brokerage fees for international shipping. These charges come from your country during importation of your package though we can’t be certain of whether those will be levied and/or what they might be.
We want you to be super happy with your order. If something seems amiss, we accept returns of unused and unopened merchandise within 15 days of delivery. Please email us (email@example.com) and simply state you’d like to make a return – then send it back to our address (we’ll communicate this to you in the email response since our office moves depending on the time of year!). Once we receive the returned item(s) the charges will be credited to your original method of payment excluding shipping costs, which are non-refundable.
Used and/or opened merchandise is non-returnable. Personalized and/or customized goods are exempt from being returned unless the product arrives defective. Gift cards are also non-returnable.
We want you to be thrilled with your purchase. Please contact us if you have any questions or concerns and we’ll be happy to help you.
We process refunds for the cost of your order, minus shipping costs, within 1-3 days of receiving your returned merchandise. Please note that refunds can take up to 10 business days to show up on your account depending on the payment provider. If you haven’t received a refund yet, first check your bank account again. If it hasn’t appeared, please contact your credit card company as it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
To return your product, please email us at email@example.com. From there, we can tell you the appropriate address to mail your items (our office moves throughout the year since we’re rather nomadic). You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive an exchange for any of your items, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, however we will be sure to send you an email once it has reached us.
We’d love to answer your question! Contact us here and we’ll get back to you.