Shipping policy

When will my order ship?

Most products are ready to ship. If you order a product that is ready to ship, your order will ship within 1-3 business days of purchase via USPS First Class Mail or USPS Priority Mail

When will I receive my order? 

We ship via USPS First Class Mail or USPS Priority Mail within 1-3 business days of purchase.  We ship from Milwaukee, WI (where Grace is living) so at times it can take 6 or more business days for orders to reach the West Coast via USPS First Class Mail. Packages sent via Priority Mail usually arrive within 3 business days. The postal service doesn’t guarantee that time frame so we aren’t able to either, sadly.
Products are shipped in rigid mailer, ensuring that your order stays safe during transit. Shipping includes tracking number which we will send to you in an email. Custom orders will take 3-5 weeks as we put in all the creative love and talent we can possibly muster! (If you’re desperate for a custom order to be completed sooner, email us at hello@tinyandsnail.com and we can potentially work out a rush fee.)
Instant Downloads will be ready for download immediately.
Custom orders are an animal of their own, and we will work with you to design and print your custom orders. This process will take between 3 and 5 weeks.

 

Do you ship outside of the US? 

Yes! We are very excited that we can now ship outside of the USA. Be sure to read the next section so you are aware of our international shipping policy.

***PLEASE NOTE: Due to Brexit we are no longer offering shipping to the UK. ****

What should I know about international shipping? 

We ship international orders via USPS (our favorite! God bless the post office!). Most international shipping rates will calculate upon checkout when you enter your destination country during checkout…but if you’re trying to purchase a massive amount of cards, the shipping might not calculate. If this is the case, please contact us (hello@tinyandsnail.com) and we will help figure things out! 
Please note that Tiny and Snail is not responsible for any customs fees, VAT, or duties incurred on international shipments as these are the responsibility of the purchaser. Sometimes these can really add up – each country is different so please check with your local customs office about rules and regulations that may apply to your order.
Please be aware that transit times may vary due to customs delays. Each package will have tracking – but once your happy mail has gone outside of US borders, the tracking may not be accurate since that is dependent upon your country’s mail systems.

 

What carriers do you use? 

We ship everything USPS First Class Mail or Priority USPS. We love the Post Office! The post office generates a tracking number which we will email to you. The USPS isn’t required to scan the tracking number at each destination so this information may not be 100% accurate when you check – but it will definitely let you know when the package has left our hands and when it has arrived at your doorstep!

Can you explain the shipping costs? 

Oh how we wish we could lower shipping costs with the snap of our fingers! When we learn that magic trick we’ll let you know. In the meantime, please rest assured that we do our best to apply fair shipping costs to each order. Shipping costs are calculated automatically during checkout.

We offer free shipping for domestic orders over $75!